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ELEVEN REASONS WHY COMPANIES ACROSS THE MIDWEST TRUST IT PROS TO SUPPORT AND MANAGE THEIR COMPUTER NETWORK

1. We GUARANTEE 1-hour response time to network emergencies. When your computer network goes down in the middle of a busy work day, you need it fixed immediately so your employees aren’t sitting around taking a $10,000 coffee break waiting for their computers to come back online. As a Permanent Data Protection Plan subscriber, we guarantee to respond to any crisis within 1 hour of your call if not sooner.

2. Our technicians are seasoned, qualified, professionals with years of real world experience. Our technicians also maintain multiple vendor certifications. We require ALL of our staff to complete on-going training to ensure we are up-to-date on the latest technologies and solutions. You won’t find a better qualified team of professionals anywhere else.

3. We GUARANTEE to provide you with the most cost-effective solution to your problem. As a business owner myself, I understand the importance of keeping overhead and costs to a minimum. That’s why we require that all of our technicians are trained to find the least expensive solution to your problem without sacrificing quality. We never charge clients for expensive upgrades, hardware, and solutions that aren’t 100% necessary.

4. We 100% Unconditionally GUARANTEE your satisfaction or it’s FREE. We take extra steps up front to make sure we thoroughly understand the problem, and create a well thought out approach for solving it. This enables us to avoid mistakes and overlooked issues that delay the completion of your project and cost extra in billable hours. If we can’t solve the problem to your satisfaction, our work is free (see #10). You deserve complete satisfaction with our products and services. We will do whatever it takes to make you happy. No hassles, no problems.

5. Depending on the complexity of the project, we schedule system upgrades and fixes after normal business hours to save you thousands of dollars in lost productivity. System upgrades, fixes, and installations can bring down your computer network for several hours. For your convenience, we’ll schedule our technicians to perform this work after hours so there is minimal interruption to your normal business activities.

6. We are big enough to handle any computer job, and small enough to still provide you the individual attention you deserve. Whether it’s building a new network from the ground up or helping you figure out why you’re getting an error message when you open a document, you can count on us to help. As a Permanent Data Protection Plan subscriber, you will have a team of dedicated technicians and an account representative to ensure you get the highest level of support.

7. We give flat rate project pricing. Unlike other computer support companies that give you an estimate with an hourly rate for “unexpected circumstances,” we’ll give you one flat rate for a project and guarantee to deliver your solutions without charging a penny more. We won’t nickel and dime you with “unforeseen” or “unexpected” charges. Some incompetent or unethical technicians will do this because they haven’t properly planned or researched the project, OR they use it as a way to extract more money from you. We don’t feel that is correct or ethical. That’s why we guarantee all projects to be done ON TIME and ON BUDGET with no excuses. This gives you peace of mind knowing you won’t end up with a bill 2 or 3 times more than you anticipated.

8. We listen first, and offer solutions second. No one knows your network better than you. And when you have a problem, the last thing you need is someone to come in and waste time performing the same system checks you’ve already done. We’ll work with you in solving your problems and keep you involved with what we are doing.

9. No Unpleasant Or Unexpected Surprises. You should EXPECT that no damage will be done to your network or your data. Before we start working on your computer or network, we will evaluate your problem and alert you to any potential risks involved in fulfilling your job. If there are any risks, they will be explained in full, and your authorization and agreement will be obtained before the work commences. You can also choose to have your data backed up before we start any work on your machine.

10. We are far less expensive than hiring full-time computer support staff. By outsourcing your computer support to us, we can save you thousands of dollars on hiring, salary, and benefits and still give you the just in time computer support that you need.

11. We are the ONLY technical support company that offers a no-risk, 100% money back guarantee. Subscribe to our Computer Peace of Mind Plan and put an end to your most challenging computer problems. If you are not happy with our technicians or the work we perform, you can cancel your subscription anytime within the first 3 months and we’ll give you a FULL refund. Try finding that at another IT company. No risk, no hassle, and no obligation. What could be more fair than that? No other technical support company will stand behind their work the way we do at IT Pros.

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