FREQUENTLY ASKED QUESTIONS
General
Service Related
General
Who are you guys?
We are a group of IT Professionals with over 40 years of combined experience in the industry.
We have been servicing networks in the Kansas City area for over 13 years.
(Yes, we remember 10-base-2 and Windows For Workgroups) (top)
Do you have an office I can visit?
Yes! Our full address can be found on our contact Page.
Our office hours are 9AM-6PM Monday through Friday. Feel free to call ahead and schedule an appointment! (top)
Service Related
Do you warranty your work?
We do warranty our work and guarantee your 100% satisfaction.
(top)
Can I really get help 24 hours a day?
Yes, we have personnel on call 24/7 available for your emergency needs.
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What credentials do your technicians have?
Our technicians are Microsoft Certified Professionals, and hold certifications ranging from A+ to Microsoft Certified Systems Engineer.
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What if I want somebody to come to my office
instead of supporting me over the Internet or phone?
To be able to offer our service at such a low price, we must first
try to solve all problems over the phone or the Internet. If we are unable
to solve the problem, we will send one of our technicians on-site or depending
on your plan work with a consultant in the area to fix the problem.(top)
What software do you support?
IT Pros will support all Microsoft products and most of the other
software products commonly used by small businesses.(top)
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913-6IT-PROS